Opt-out honored automatically
STOP replies and DNC entries are suppressed before every queue and delivery — no manual list scrubbing.
From segment to conversation — without losing consent or context.
Harbor District Action/Messaging · New send
ScheduleDraftWard 4 turnout · not yet scheduled
Broadcast
One message to the full eligible segment.
Peer-to-peer
Texters send one-to-one from a shared queue.
Audience
4,820
in segment
Eligible
3,914
consent on file
Suppressed
906
opt-out · DNC
Personalization
{first_name}{city}{event_link}+ MMS image
Preview
Hi {first_name}, early voting in Ward 4 opens Saturday. Can Harbor District count on you? Reply YES for your polling place.
Reply STOP to opt out. Paid for by Harbor District Action.
2 segments · 214 chars SMS
Save draftSend test
Broadcast to an eligible segment or run one-to-one peer-to-peer texting, with opt-out handling, 10DLC registration, and a shared inbox where every reply lands on the supporter record.
The operating loop
1Run peer-to-peer
Give volunteers a queue, not a spreadsheet of numbers.
Allocate eligible conversations across your texters with round-robin or first-available assignment and a per-texter conversation cap. Everyone works from the same shared queue, so no supporter gets two texts and no volunteer runs dry.
- Round-robin or first-available allocation with per-texter caps
- Assigned and remaining conversations tracked in real counts
- Only consent-eligible contacts enter the queue
Harbor District Action/Messaging · P2P queue
Assign batchConversations
3,914
eligible
Assigned
1,204
Remaining
2,710
Texters
18
signed on
Allocation method
Round-robinFirst availableCap: 50 / texter
Texter allocation
RGRosa Guerra40/50Active
TBTheo Brand50/50Ready
NWNia Ward22/50Active
ODOwen Diaz8/50Active
Caps and assignments are set by organizers · demo data
2Reply in one place
Every reply becomes a conversation, on the right record.
A shared inbox with conversation list, thread composer, and contact context side by side. Filter to what needs a response or what's unassigned, assign threads to texters, and answer faster with canned replies — while summaries stay assistive, never a substitute for reading the thread.
- Needs-response and unassigned filters keep the team focused
- Assignment, threading, and canned replies in one view
- Contact context travels with every conversation
Harbor District Action/Messaging · Shared inbox
Needs responseUnassignedClosed
Conversations
DK
Dana K.
Yes, I can make it Saturday
LP
Luis P.
What time does it start?
AS
Amara S.
Thanks, see you there
MR
Mia R.
STOP
Dana K.Needs review
Early voting opens Saturday — can we count on you?
Yes, I can make it Saturday
Type a reply…
Canned repliesAssign to me
Contact
DK
Dana K.
Ward 4 · SMS consent
TagsVolunteer
Last actionRSVP’d
Replies and summaries are assistive · confirm intent before acting · demo data
3Control delivery
Consent and registration are checked before anything sends.
Set an active-hours window in the recipient's local timezone, pace the send with retries, and confirm caller ID and 10DLC registration. A launch checklist holds the send until opt-out footers, suppression lists, and registration all clear.
- Active hours, timezone, and pacing set per send
- Caller ID and 10DLC registration status surfaced up front
- Opt-out and DNC suppression applied before the queue
Harbor District Action/Messaging · Delivery controls
ReviewSending window
Active hours9:00a – 8:00p
TimezoneRecipient local
Pacing60 / min · retry on fail
Sender registration
Caller ID (555) 0142Ready
10DLC campaignActive
Suppression preview
906 held — opt-out, DNC, and duplicate numbers
Launch checklist
10DLC brand & campaign registered
Caller ID assigned
Opt-out footer present
Suppression list applied
Active-hours window confirmed
Send blocked until every check clearsNeeds review
4Measure honestly
Track delivery and replies — not invented conversions.
Watch audience, delivered, replies, needs-response, and opt-outs against a delivery funnel and a live event feed. Counts reflect recorded provider events; delivery logs never expose phone numbers or message bodies.
- Delivery funnel from audience to recorded replies
- Event feed for delivery, inbound, opt-out, and failures
- No conversion attribution and no PII in telemetry
Harbor District Action/Messaging · Results
ExportAudience
4,820
Delivered
3,702
recorded
Replies
1,046
Needs response
38
Opt-outs
52
Delivery funnel
Audience4,820
Eligible3,914
Delivered3,702
Replied1,046
Delivery and reply counts only · no conversion attribution
Latest events
Delivered
Batch 4 · 512 recipients
Inbound reply
38 threads need response
Opt-out
6 STOP replies suppressed
Delivery failed
11 carrier rejects · retrying
No phone numbers or message bodies in delivery logs · demo data
Consent and deliverability are handled before the send, not after.
10DLC registration surfaced
Brand and campaign registration status is visible up front. Carriers approve registrations; approval is never instant or guaranteed.
No delivery guarantees
Carriers determine delivery. We report recorded delivery and reply events — never guaranteed delivery or open rates.
Assistive, not automated intent
Summaries and suggested replies help texters move faster. Confirm intent in the thread before acting on it.
Explore the connected tools and workflows that extend the work above.
Turn your list into consented conversations
Broadcast, peer-to-peer, and a shared inbox — with consent and delivery controls built in.
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